A powerful IT organization is a key success factor in today’s digitized business world. To improve customer orientations, simplify automation, and reduce delivery costs, one of the leading German luxury car manufacturers knew they needed to adopt an innovative approach to IT service management.
To meet the accelerating demands of internal and external customers, digital services must be delivered through an efficient production line. For most IT executives, this is easier said than done.
In today’s competitive landscape, the ability to become a provider of customer-centric services will ultimately drive the success of multi-tenant data centers (MTDCs). By emphasizing service design, prioritizing catalog management, and embracing the paradigm shift to a product-oriented approach – MTDCs are uniquely positioned to improve customer retention and attract new ones, all while maintaining costs and optimizing prices.
In today’s fast-paced and competitive market, communications service providers (CSPs) and their suppliers recognize the need for digital networks to support high speed communication, on-demand services and dynamic management.
The Impact of Automation on ICT Service Management
Customer demand drives companies to innovate, while new technical possibilities lead to greater diversity in the product and service portfolio.
If you’re planning on attending the Gartner Symposium and ITXpo in Barcelona on November 6-10, you can meet the FNT team this year at booth #817. We’ll all be wearing green sneakers again!
Today’s digital transformation is far reaching and changes how cities embrace technology to deliver an array of services as well as make existing operations more efficient. To align with and adapt to “digitization”, many cities have implemented an array of solutions and systems but are struggling to maintain control because they lack a common management platform.
FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management.Continue reading “How Lego© cars can help to understand IT Service Design Thinking”