In today’s competitive landscape, the ability to become a provider of customer-centric services will ultimately drive the success of multi-tenant data centers (MTDCs). By emphasizing service design, prioritizing catalog management, and embracing the paradigm shift to a product-oriented approach – MTDCs are uniquely positioned to improve customer retention and attract new ones, all while maintaining costs and optimizing prices.
When defining service portfolios in a highly competitive market, it is crucial for multi-tenant data centers (MTDCs) and hosting providers to put customers center-stage.
Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity.
In the first half of this two-part interview, FNT Software’s CTO Horst Haag and CMO Eric Brabänder discussed the implications, challenges, and adjustments that enterprise organizations across all industries will have to address in order to keep pace with digital transformation.
Horst Haag and Eric Brabänder, FNT Software’s respective Chief Technology Officer (CTO) and Chief Marketing Officer (CMO), strive to keep the company ahead of new technological trends brought on by digital transformation.
FNT Software was founded in 1994. Since then FNT’s has become a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide.