Server racks without network connection and other unbelievable cases from the real world – worst practices in IT infrastructure management

By: Matthias Gromann  In many companies, IT infrastructure managers believe that their IT systems are in great shape: properly documented, secure, and up to date. But appearances are deceptive. During implementation projects it is not uncommon for us to come across inconsistencies, errors, or gaps in existing IT documentations. This is not surprising, because if an inadequate tool is used, it is difficult if not … Continue reading Server racks without network connection and other unbelievable cases from the real world – worst practices in IT infrastructure management

Customer Success Story ZEISS: Seamless IT documentation as basis for fault-free IT and business processes

Carl Zeiss AG is an international leader in the development and manufacture of optics and optoelectronics. Flawless IT infrastructure is business-critical for the company; production operations in its factories must be totally reliable. To achieve this, IT staff require a comprehensive overview of the infrastructure at all times and across all sites, enabling them to locate and rectify any faults without delay. Seamless documentation of … Continue reading Customer Success Story ZEISS: Seamless IT documentation as basis for fault-free IT and business processes